How can we help?
E-mail us
In the app you can also use Settings → Feedback, and Settings → Help answers the common questions.
The research behind the daily workout: why daily practice works.
Reporting a problem? Include
- what you were doing, and what happened;
- your phone model, and the app version if you know it;
- a screenshot, if you can.
Never send your password or a sign-in code — we will never ask for them.
Common questions
My streak broke
If a streak of 3 days or more breaks, you have 2 days to save it by finishing 2 workouts in one day. You get 1 repair a month (members 3). A streak freeze is used automatically for a single missed day; missing 2 days in a row breaks the streak, however many freezes you hold.
I can't sign in
Use the same way you signed up: Google or e-mail, or Apple on an iPhone. If the sign-in e-mail does not arrive, check your spam and promotions folders, then tap Resend email in the app — only the newest e-mail works. You can also type the code the e-mail shows.
Where is the coach?
The coach is for signed-in players. Free accounts get 5 explanations a week, Theorise+ 10 a day and Theorise Pro 30 a day. Its replies are written by AI.
Turn reminders on or off
Settings → Notifications: the Reminders switch turns them all on or off, and under it each kind has its own switch — today's workout (with its reminder time), Word of the Day, friends, league results and reviewing your mistakes. League results arrive once we switch on notifications sent from our server.
Hide me from the leaderboards
Settings → Leagues → turn off Show me on leaderboards.
Theorise+ and Theorise Pro
They are subscriptions sold in the app through your phone's store: the App Store on iPhone, Google Play on Android. The price is shown before you buy, and the store takes the payment. A plan renews automatically until you cancel it (on an iPhone, at least 24 hours before the end of the current period); the annual plans include a 7-day free trial for new subscribers. To change or cancel a plan: on an iPhone, Settings → your name → Subscriptions; on Android, Google Play → your profile picture → Payments & subscriptions → Subscriptions; or in the app, Me → Settings → Manage subscription. Bought on another phone? Me → Settings → Restore purchases, signed in to the same account. The store you paid through handles refunds. The full terms: Plans and purchases
Delete my account
In the app: Me → Settings → Delete account. Or from the web: Delete your account
What data do you keep?
Your account, your progress and how the app is used. The Privacy Policy explains what we collect, why, and how long we keep it. Privacy Policy